FAQ's
What is the minimum order?
The minimum order is $200.
What is the shipping charge?
Freight cost in US not more than 15% of the total order amount. (Excludes Hawaii, Puerto Rico, Alaska)
Do we share customer information?
We do not share any customer information to anyone.
Why are there fine line cracks in my tile?
There a chance the tile could have the appearance of fine line cracks in it. That is called “crazing” and it is a natural effect. Crazing is very common in our tube – lining art tiles, which is caused by the body (biscuit) of the tile and the glaze expanding or shrinking at different rates during our firing and cooling process. It is so common that only few tiles escape from crazing. However, crazing does not impact the strength and durability of these beautiful tiles.
First, the artist uses raw clay to form the tiles. The artist draws the picture onto the clay by hand. Then the artist paints a layer of glaze over it. This process is to transform the glaze from muddy tones into vivid colors with varying colors and with varying textures. Depending of the temperature and time the tile is fired, it will result in colors such as purple, red, yellow… etc. Usually the firing process takes more than 24 hours with a peak temperature exceeding 2000 degrees Fahrenheit. These revolutionary glazes and firing techniques were developed over a period of more than 20 years.
The extent and pattern of the crazing is unique to each piece of tile and adds to their unique individuality.
Can the backing be removed?
Yes, the backing can be easily removed by soaking the tile in either tap or hot water. If using tap water to soak the tile, leave the tile overnight and the backing will loosen. If using hot water to soak the tile the backing will loosen within a few hours. Once the backing is removed the artwork is ready to be installed on the wall.
Can they be installed like a standard tile?
Yes, once the backing is removed the artwork is ready to be used as standard tile and could be installed on the wall.
Do the tiles have texture?
Yes, the tiles do have texture and their images are not flat. The tile has 3 - dimensional contour lines that are hard to see by looking at their picture images alone. The actual art tile has elevated outlines that you can feel with your hands, almost like reliefs. The hand painted ceramic is unique in its clear glazed shiny finish. It will sparkle as it reflects any lighting through the transparent glass-like glaze which cannot be seen in photo copies or pictures.
Can the tile be hung on a wall?
Yes, all tiles could be hung on a wall. For size 8” X 8”, it has an additional built-in easel to display. Our 3” X 16” and 6” X 16” sizes have a built-in hook that allows them to be hung on a wall easily. For the size 2” X 8.5” house numbers, there is a hole on each tile for you to nail onto the wall.
Can the tile be used as a hot plate?
Yes, the tile could be used as a hot plate. The temperature of the hot plate will not make the color change.
Can the tile be used outdoors?
Yes, the tile could be used outdoor or indoor.